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Book Internet Connection

Select the plan 🔗, fill the form below and sit tight while you wait for our call! We will call you as soon as possible.

New Connection Booking Form

Once you fill the form, note down your online booking ID that will be shown on the screen.

Book Internet Connection

To change your current internet plan, click here.

Basic Information

Name
Name
First
Last

Enter your Complete Address

Address
Address
City
State/Province
Zip/Postal

Important Pointers

  • The internet devices such as routers etc. will be procured by the customer
  • Instanet will only be responsible to get the wire upto the customer’s router device
  • Instanet does not do internal LAN wiring and concealing
  • I agree to all Instanet Terms of Service

FAQ

Frequently asked questions.

Let us help answer the most common questions you might have.

How to update your registered mobile number and email address?

  1. Go to user.instanetvasai.com and sign in.
  2. Navigate to “My Profile.”
  3. Change your phone number or email address.

How to check the speed of your internet connection?

Go to www.speedtest.net or the Speedtest Mobile App, click “Go,” and check your internet speed.

Tips to improve the internet performance and speed?

  1. Turn off your router for at least 5 to 10 minutes every day.
  2. For better connectivity, keep your mobile device and laptop at a 5-metre distance from your router.

Why is my internet connection slow?

  1. Routers can hang after a while of operation. The easiest way to fix many connectivity problems is to restart your router.
  2. Check your usage and how many devices are connected to your router. Whenever possible, power off or disconnect devices that you aren’t using. This can free up more speed for the ones you are using.
  3. Slow internet can sometimes be due to a weak WiFi signal.
  4. Regularly update your browsers and clear your cache.

What is a Dual Band and Gigabit Router?

A Gigabit router is a router that offers a fast Gigabit port, which allows for high-speed data transfers up to 1000 megabits per second. Dual-band routers support both bands (2.4GHz and 5GHz) and provide faster speed and flexibility by having a separate SSID and password for each band. (Recommended for 25 Mbps and above plans or for FTTH).

What if my wifi signal is not in range or weak?

  1. Determine your distance from your router; the greater the distance, the weaker the signal.
  2. Reposition your router to a more central location. Position your router correctly so that it is free of obstacles such as thick walls, furniture, and so on.

Wi-Fi and connectivity issues?

  1. Check whether your Wi-fi is online
  2. Reboot your Router and Fiber Device/ONT.
  3. Confirm if the Internet is working on other devices.
  4. Open Instanet app & log a complaint, after which our engineer will check and revert to you as soon as possible.

Why does network speed and bandwidth matter?

When a user connects to the Internet, the download speed is the rate at which data (websites, videos, music, etc.) is transferred from another source to the device. Upload speed is the rate at which data (photos, videos) is uploaded to the Internet. If a user is going to download or upload numerous large files (e.g., streaming videos, a digital photo album) with low network speed, it could take hours for the content to transfer. Network speeds also have the potential to impact the speed of delivery for emergency services

Can I connect multiple devices?

When you connect your broadband router, you can connect all your favorite devices at home. A router establishes connections with internet-enabled devices like computers, smart TVs, security systems, and mobile devices. As long as these devices have the Wi-Fi password, they can connect. However, the more devices on a connection, the slower the speeds will be because they’re all using data simultaneously. You should create a list of what you plan to connect, so you can choose a plan with the necessary speeds for smooth use.

Can you guarantee that I will have 100% uptime?

No, and no other provider can either. All providers go down or have maintenance required downtime. We do our best to keep you up and running at all times. We consistently strive to maintain ~ 99% uptime on our broadband plans. Complaints are usually resolved on the same day!

Track your Internet usage?

  1. Go to our URL Login page:user.instanetvasai.com or login though VCPL app.
  2. Check your Internet usage for the current billing period.
  3. Look at past usage, including the 6-month trend, so you can adjust your Internet package to suit your needs

What if I am a renter?

During the registration process, the property owner or their agent must grant permission for access to the property in order to coordinate the internet connection installation. 

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The following basic documents are required for booking a new Instanet internet connection!
  1. 2 x Passport Size Photos
  2. PAN Card Xerox
  3. Aadhar Card Xerox
  4. Electricity Bill / Maintenance Copy / Tax Receipt
  5. (if Rented Property)
    Rent Agreement – Notary / Registered – For Rentals